Return and Refund Policy

This Return and Refund Policy outlines the terms and conditions governing refund requests, service cancellations, and dispute resolution for transactions made through PupDogOneFun.com. By using the website and engaging with pet care services, users agree to the terms of this policy. This policy ensures a transparent and fair approach to refund eligibility, processing timelines, and applicable conditions.

Scope of the Policy

This policy applies to all users who book or purchase pet care services, including but not limited to pet sitting, training, grooming, and related pet-related services available on the website. Refund requests are subject to verification and eligibility criteria based on the nature of the service and the specific terms outlined in this policy.

Eligibility for Refunds

Refund eligibility depends on multiple factors, including the type of service booked, the time of cancellation, and the service provider’s terms. Refunds may be granted under the following circumstances:

• The cancellation is made within the specified cancellation window.
• A service provider fails to deliver the agreed-upon service.
• The service provided was substantially different from what was advertised or agreed upon.
• The pet care professional cancels the appointment without an acceptable alternative.

Refunds may not be available for services already rendered, last-minute cancellations, or situations where the refund request does not meet the eligibility criteria specified in this policy.

Non-Refundable Services and Fees

Certain services and fees are non-refundable, including but not limited to:

• Completed pet care services, including grooming, training, and pet sitting sessions.
• Late cancellations made outside of the eligible refund period.
• No-show appointments where the pet owner fails to appear or provide the pet for service.
• Administrative, transaction, or processing fees associated with the booking.
• Gift card purchases or promotional discounts applied to bookings.

Refunds will not be provided in cases where dissatisfaction is subjective, such as personal preferences not being met, unless there was a clear violation of the service agreement.

Cancellation Policy and Refund Timelines

Each service offered through PupDogOneFun.com may have a unique cancellation policy. Users are responsible for reviewing the applicable cancellation terms before booking a service. The following general refund timelines apply:

• Full Refund: Cancellations made at least 48 hours before the scheduled service.
• Partial Refund: Cancellations made within 24 hours of the scheduled service, subject to applicable service provider fees.
• No Refund: Cancellations made less than 24 hours before the service start time or failure to attend the appointment.

Refund requests are typically processed within a standard timeframe based on the payment provider’s processing schedule. The time it takes for a refund to appear in the user’s account depends on the financial institution and payment method used.

Refund Processing and Payment Methods

All refunds are issued to the original payment method used at the time of booking. Refunds cannot be transferred to a different payment account or converted into cash. The refund amount may be adjusted to account for any non-refundable service fees or transaction costs. Once a refund request is approved, the processing time may vary based on the payment processor, typically taking between 5 to 10 business days.

Refunds for Subscription or Recurring Services

For users who subscribe to recurring pet care services, cancellations must be made before the next billing cycle to avoid being charged. Refunds for unused portions of a subscription service may be available depending on the specific terms of the subscription. Partial refunds may be provided for canceled services if cancellation occurs before a scheduled session that has not yet been performed.

Disputed Charges and Chargebacks

Users who believe they have been incorrectly charged or who wish to dispute a transaction should first attempt to resolve the issue through the official refund request process before initiating a chargeback with a financial institution. Filing an unwarranted chargeback without following the dispute resolution process may result in suspension of access to services. If a chargeback is initiated, the case will be reviewed with supporting evidence from both parties, and the final decision will be based on the terms outlined in this policy.

Refunds Due to Service Provider Cancellations

If a service provider cancels an appointment without providing an alternative arrangement, users are eligible for a full refund of the affected booking. In such cases, refunds are automatically processed without the need for a refund request. If a service provider offers an alternative schedule and the user declines, a refund may be issued based on the cancellation policy in effect.

Dissatisfaction and Quality-Related Refunds

Refund requests based on dissatisfaction with a service are subject to review. Users who believe the service received did not meet the advertised or agreed-upon standards may submit a formal refund request with supporting documentation, including photos, descriptions, or other evidence. Refunds for quality-related complaints are assessed on a case-by-case basis, and the final decision depends on the severity of the issue, compliance with service agreements, and efforts made to resolve the concern.

Refunds for Emergency Situations

In cases of emergency where a pet’s health or safety is at risk and the service cannot be provided as scheduled, users may be eligible for a full or partial refund. Emergency refund eligibility is determined based on documented proof of the situation, such as a veterinarian’s note, official medical emergency records, or other relevant documentation. Refund requests under this category must be submitted promptly with supporting evidence.

Refund Processing Delays

Refunds may be delayed due to various factors, including:

• Financial institution policies affecting refund timelines.
• Incomplete refund request submissions requiring additional verification.
• Technical issues with the payment processor.
• Legal or compliance-related investigations into disputed charges.

Users are advised to allow the standard processing time to elapse before following up on a pending refund. If a refund is not received within the expected timeframe, verification with the payment provider may be necessary.

Modifications to the Refund Policy

This refund policy is subject to periodic updates to reflect changes in service terms, payment processing regulations, or other operational adjustments. Users are encouraged to review the policy regularly to stay informed about refund eligibility, changes in cancellation terms, or modifications to refund processing timelines. Continued use of the platform constitutes agreement to the most recent version of the policy.

Final Agreement

This Return and Refund Policy represents the complete agreement regarding refunds, cancellations, and disputed charges for services booked through PupDogOneFun.com. By using the website and engaging with the services, users acknowledge and agree to the terms specified in this policy. If any provision of this policy is deemed unenforceable, the remaining provisions shall continue to be in effect.